Job Title: Travel Agency Sales Ticket Officer
Job Type: On-site - Permanent (Full-time)
Job Sector: #Hospitality_and_Tourism
Work Location: Addis Ababa, Ethiopia
Education Qualification: Certificate
Experience Level: Senior
Vacancies: 1
Salary/Compensation: Monthly
Deadline: 13/4/2024
Description:
You should have essential skills including excellent communication abilities for interacting with customers, strong customer service skills to handle inquiries and issues efficiently, proficiency in computer systems and reservation software for booking flights and processing payments accurately, attention to detail to ensure compliance with airline policies, and the ability to work well in a team environment. Additionally, problem-solving skills are crucial for resolving issues like flight cancellations or overbookings effectively, while flexibility is necessary to accommodate irregular working hours, including evenings, weekends, and holidays. A sales-oriented mindset may also be beneficial for upselling additional services to customers.
1. Education: A high school diploma or equivalent is usually required. Some positions may prefer candidates with a degree in business administration, hospitality management, or a related field.
2. Communication Skills: Excellent verbal and written communication skills are essential for interacting with customers, handling inquiries, and resolving issues effectively.
3. Customer Service Experience: Prior experience in customer service or sales roles is often preferred. This includes skills in handling customer complaints, providing assistance, and maintaining a positive customer experience.
4. Computer Skills: Proficiency in computer systems and reservation software is necessary for booking flights, processing payments, and managing customer data.
5. Attention to Detail: Accuracy is crucial when processing transactions, issuing tickets, and ensuring compliance with airline policies and regulations.
6. Interpersonal Skills: The ability to work well in a team environment and collaborate with colleagues is important. Additionally, being able to build rapport with customers and adapt to different personalities is beneficial.
7. Problem-Solving Abilities: Being able to think quickly and creatively to resolve issues, such as flight cancellations or overbookings, is a valuable skill in this role.
8. Flexibility: Airline ticket sales officers may need to work irregular hours, including evenings, weekends, and holidays, to accommodate customer needs and fluctuations in flight schedules.
9. Sales Skills: While not always required, having a background in sales or a demonstrated ability to upsell additional services, such as travel insurance or seat upgrades, can be advantageous.
10. Knowledge of Airline Industry: Familiarity with airline policies, procedures, and industry regulations is helpful for providing accurate information to customers and ensuring compliance with airline standards.
______
Private Client
1 Jobs Posted
From: @freelance_ethio | @freelanceethbot
For our Amharic Channel, Join @afriworkamharic
Job Type: On-site - Permanent (Full-time)
Job Sector: #Hospitality_and_Tourism
Work Location: Addis Ababa, Ethiopia
Education Qualification: Certificate
Experience Level: Senior
Vacancies: 1
Salary/Compensation: Monthly
Deadline: 13/4/2024
Description:
You should have essential skills including excellent communication abilities for interacting with customers, strong customer service skills to handle inquiries and issues efficiently, proficiency in computer systems and reservation software for booking flights and processing payments accurately, attention to detail to ensure compliance with airline policies, and the ability to work well in a team environment. Additionally, problem-solving skills are crucial for resolving issues like flight cancellations or overbookings effectively, while flexibility is necessary to accommodate irregular working hours, including evenings, weekends, and holidays. A sales-oriented mindset may also be beneficial for upselling additional services to customers.
1. Education: A high school diploma or equivalent is usually required. Some positions may prefer candidates with a degree in business administration, hospitality management, or a related field.
2. Communication Skills: Excellent verbal and written communication skills are essential for interacting with customers, handling inquiries, and resolving issues effectively.
3. Customer Service Experience: Prior experience in customer service or sales roles is often preferred. This includes skills in handling customer complaints, providing assistance, and maintaining a positive customer experience.
4. Computer Skills: Proficiency in computer systems and reservation software is necessary for booking flights, processing payments, and managing customer data.
5. Attention to Detail: Accuracy is crucial when processing transactions, issuing tickets, and ensuring compliance with airline policies and regulations.
6. Interpersonal Skills: The ability to work well in a team environment and collaborate with colleagues is important. Additionally, being able to build rapport with customers and adapt to different personalities is beneficial.
7. Problem-Solving Abilities: Being able to think quickly and creatively to resolve issues, such as flight cancellations or overbookings, is a valuable skill in this role.
8. Flexibility: Airline ticket sales officers may need to work irregular hours, including evenings, weekends, and holidays, to accommodate customer needs and fluctuations in flight schedules.
9. Sales Skills: While not always required, having a background in sales or a demonstrated ability to upsell additional services, such as travel insurance or seat upgrades, can be advantageous.
10. Knowledge of Airline Industry: Familiarity with airline policies, procedures, and industry regulations is helpful for providing accurate information to customers and ensuring compliance with airline standards.
______
Private Client
1 Jobs Posted
From: @freelance_ethio | @freelanceethbot
For our Amharic Channel, Join @afriworkamharic
