((IT Help Desk ))
Location: Baghdad – Al-Mansour
Working Hours: 48 hours per week (From Saturday to Thursday )
Mid Level
Duties & Responsibilities
Serve as the first level of support for company internals who's seeking technical assistance over the phone, email or through tickets.
Perform software and hardware maintenance for the company equipment, including but not limited to (Laptops, Desktops, Workstations, Printers, Fingerprints, Network Switches, Access Points, IP Phones, Telepresence, Cameras, and CCTV related equipment).
Perform basic administration tasks like (Creating, deleting, modify users and groups in identifying management systems).
Configure and troubleshoot email clients.
Perform local and remote installations of devices such as CCTV equipment, IP Phones, Telepresence, Workstations, and servers.
Install and configure various office network equipment.
Record events and problems and their resolution in the documentation system
Deploy physical servers in the data center locally and remotely.
Keep DCIM up to date.
ُEscalate unresolved issues to the Systems Administrators.
Manage IT Applications installations, desktop IT, and software licenses.
Troubleshoot and resolve technical issues related to company applications, software, Hardware, attendance, cameras, access, VPN, Telephony, email…etc.
Participate in a rotating shift to ensure full support.
Troubleshoot multiple variations of Internet connectivity, handling multiple types of modems, routers, networking devices, GUI interfaces, and administrative utilities.
Handle Ticket resolution and follow-ups.
Ensure Adherence to IT Service Support function budgets.
Ensure Achievement of all Helpdesk metrics for ticket response and closure e.g., Turnaround time, number of iterations before resolution, etc.
Achieve internal user satisfaction score, Security/system reliability score, and Network uptime rate.
Qualifications
1-2 Years of experience
Bachelor's degree in Computer Science, Information Technology, or related field
Excellent verbal and written communication skills in business English
Network Administration · Ubiquiti Networks · Firewalls · Mikrotik
Experience in troubleshooting IT issues
Knowledge of Information Technology best practices
Excellent problem-solving and analytical skills
Strong attention to detail
IT Automation
Install and maintain the NMS system (PRTG, Zabbix)
Ability to work well in a team
Relevant certifications in IT administration are a plus
الرجاء ارسال السيفي على الايميل التالي :
[email protected]او معرف التلكرام :@Hr_nass2024
سيتم اهمال اي سيفي لا تتضمن ذكر اسم الوظيفة المتقدم لها. يرجى التأكد من ذكر الوظيفة بوضوح في طلب التقديم."
