UNHCR Sudan Information Channel

10. I have lost contact with a family member and need help finding them.
• Families within Sudan who lost contact with their loved ones in the past days can call the ICRC Restoring Family Link Hot Line number +249 900 907 832 from Sunday to Thursday from 08:30 to 15:30 Sudan Local time.  

6. Are refugee registration and documentation services currently active?
Commissioner for Refugees (COR) and UNHCR are working to restore and enhance timely registration and documentation services in the states where the security situation permits. Where services resume, information will be shared through the mass information and community structures closest to you.
CoR had resumed Registration and documentation services in Shagarab Camp, Kassala State. Please keep your identification documents safe as they could be required during registration interviews. While contacting COR or UNHCR in person or over the phone, please note your individual number or household number indicated on the documents issued to you during registration; if unregistered, details in Birth Certificates, National ID Card, Passports, School enrollment letters, Marriage Certificate and other civil documents could be requested.
Below locations have active registration teams.
Eastern Sudan
Kassala and Girba:
In Kassala State, registration services are available on Sunday, Monday, and Thursday at the COR Kassala office for populations residing in Kassala city; while in Wad Sherife the registration team is available on Tuesday and Wednesday. In Girba, registration services are available daily at the Shagarab camps.
Gedaref:
There is daily COR/UNHCR registration presence in Umrakuba, Babikri, Tenedba and Umgargour refugee hosting locations. The services offered included registration and document issuance.
Blue Nile State:
There is daily COR/UNHCR registration presence in Camp 6. The services offered included registration and document issuance.
Wad Madani:
COR and UNHCR Registration teams in Wad Madani are supporting emergency assistance activities. No individual registration or documentation services for refugees have been activated yet. This will be updated as soon as possible.
White Nile State
Registration and documentation services are available in White Nile State camps, processing refugee families that moved from other states but also continuous registration for the existing White Nile refugee population.
Northern State (Wadi Halfa)
No refugee registration or documentation activities are in place yet, individuals moving into Wadi Halfa could report their presence at the nearest UNHCR or partner office, here movement tracking will be recorded to support planning registration activities when activated.
Darfurs
No registration or documentation activities are in place, individuals moving into Darfur states could report their presence at the nearest COR office, here movement tracking will be recorded to support planning responses when security situation allows.
Kordofans
Currently, there are no registration or documentation activities in place. However, individuals moving into the Kordofan states are encouraged to report their presence at the nearest COR office. At these offices, movement tracking will be recorded. This information is crucial as it supports the planning of responses when the security situation permits.
Khartoum
No registration or documentation activities are in place due to prevailing security conditions.

• You may approach UNHCR’s legal aid partner, Mutawinat Benevolent Company for Legal Aid through the following numbers:
 

Khartoum- Legal aid
0912648616
Gezira State
0912547879
 
0124334000
North Darfur
0912469496
 
0919969057
North Darfur- Elleit
0913363934
 
0924314331
East Darfur- Eddaein
0117131196
 
0912824333
South Darfur- Nyala
0121337662
 
0913917941
South Darfur- Alrodoum
0924134791
South Darfur- Buram
0118272899
West Kordofan- Elfula
0123114607
West Kordofan- El nohoud
0916287327
West Kordofan- Kharasana
0903034900
 
0129630828
West Kordofan- Mugilid
0918076230
 
0123195217
West Kordofan- Ghubaish
0919357112
North Kordofan- Um Rawaba
0913185774
South Kordofan- Abu Jubiyah
0129429275
 
0914112614
South Kordofan- El Dilling
0123996178
South Kordofan- Kadugli
0927227879
Blue Nile
0912494639
 
0126688860
White Nile- Kosti
0906550306
 
0115299986
White Nile- Rabak
0917176813
Kassala
0915290062
 
0100188150
Red Sea- Port Sudan
0918023439
Red Sea- Sawakin
0966672681
Gedaref
0913005535
 
0122696218
Gedaref- Alfau
0917993926
River Nile State
0923987200
Northern State
0911844223
Sennar State
0111987698
 
0912677205
Gezira State
0924232301

📞 UNHCR and partner hotlines will remain open to provide you with information to the extent possible. However, please note that there are likely to be disruptions in connectivity in Sudan beyond our control. In case your call does not go through, please try again later.
📞 Interagency Call center 1460 accessible from all over Sudan.

UNHCR Sudan is not actively involved in exit procedures or evacuations from Sudan in several areas. If you are fleeing Sudan and need information, we encourage you to visit the sites below.
o Egypt: https://help.unhcr.org/egypt/
o South Sudan: https://help.unhcr.org/southsudan/
o Libya: https://help.unhcr.org/libya/
o Ethiopia: https://drcs.unhcr-eth.org/ Helplines: +251 905012823/+251 965182861. 

For any enquirers or questions about services and assistance available kindly contact this newly activated hotline number 1460.

Algazira State (Wad Madani)
If you recently arrived in Wad Madani and you would like information, be informed that UNHCR and partners are operational in Wad Madani and despite challenges in providing cash and other material support you will be able to receive services.
Food Distribution:
WFP in coordination with UNHCR is distributing food to refugees in gathering sites in Wad Madani.
Legal Services:
UNHCR in coordination with Mutawinat are providing legal services in Wad Madani.
you can contact UNHCR through the hotline:
 
Wadi Madan (09:00 to 17:00)
0900284866
From 8:30 to 16:30  
Sunday to Thursdays
 
 

Northern State (Wadi Halfa)
 
UNHCR in Wadi Halfa is doing profiling exercise for refugees and third county nationals, to know their intentions where they want to stay in Wadi Halfa, relocate to a camp, or go to Egypt. UNHCR is not able to help stranded population to obtain a visa. However, UNHCR is advocating with its senior management to try to solve some challenges regarding the issuance of the VISA as well as advocating for the right to seek asylums for all persons forced to flee.
UNHCR is also doing protection monitoring on regular basis targeting the gathering points. UNHCR is also conducting a regular protection desk at SRCS office alongside refugees and third country nationals profiling. Additional protection help desks will be established in three locations accessible to IDPs.
If you hear reports of stranded population including children at risk of being trafficked, report the incidents to the UNHCR help desk or report to the protection monitoring team during the protection monitoring visits.
If you need to follow up on a lost family member in Wadi halfa, You can approach ICRC at the SRCS office in Halfa and talk to the Restoring Family Links focal person Sheren (+249 90 081 6080.)
Assistance:
UNHCR as a humanitarian organization is providing NFIs to the vulnerable stranded populations at the gathering point, coordinating with other partners i.e., SRCS, Emergency room to accommodate the stranded populations. Assessing the protection needs for suitable referral pathway. Coordinating with relevant NGOs and sisters UN agencies to improve the living conditions of the stranded population.
Medical Assistance:
For medical services, you can approach the Wadi Halfa health center for medical assistance. UNHCR in collaboration with MoH, AOSD, and SRCS is also looking into ways to ensure stranded population have access to primary healthcare services and health referral for displaced persons.
Gender based violence response:
It is recommended to immediately approach the Wadi Halfa health center for medical assistance and report to the police for intervention. You can also approach Nada Al Azhar for further assistance including case management and psychosocial support.

There are also consultation services available ( only for crisis affected people) by Ahfad Trauma Centre through below contact numbers:
 
Ahfad Trauma Center
+249 912831456
Dr. Sahar Faisal / Psychiatrist
د. سحر فيصل طبيب نفسي
+249 912214174
Dr. Rita Albino / Mental health specialist
د. ريتا البينو اكول إستشاري الإرشاد والصحة النفسية
+249 911208828
Aisha Abdulrahaman / Trauma specialist (children)
عائشة عبد الرحمن إختصاصية صدمة نفسية وإرشاد مجتمعي (أطفال)
+249 913386578
Enas Alhadi / Trauma specialist (children)
إيناس الهادي إختصاصي صدمة نفسية وإرشاد مجتمعي (أطفال)
+249 912712616
Shaimaa Basheer / Trauma and counselling (adults)
شيماء محمد بشير اختصاصي إرشاد وصدمة نفسية (للكبار)
+249 113388947
Thoiba Yaqoob / clinical psychologist
ثويبة هجو يعقوب إختصاصي علم نفس سريري
*Services are free of charge only for the war affected population
 
 

How can I access medical services?
• If you are in a refugee camp in Kassala, Gedaref, White Nile State and Blue Nile State, you can access primary health services and referrals to specialized care through UNHCR-supported partners.
• In the Kordofan region, PoCs receive standard medical treatment and nutrition through the hospital with support of UNHCR partners. However, referrals to other states (El Obeid) and Khartoum are currently suspended due to security concerns.
• UNHCR is looking into ways to ensure refugees have access to primary healthcare services and health referrals in all other locations, including urban areas once the security situation allows for safe access to healthcare. In Wadi Halfa you can approach the Wadi Halfa health center for medical assistance where UNHCR in collaboration with MoH, AOSD, and SRCS is also looking into ways to ensure stranded population have access to primary healthcare services and health referral for displaced persons.
• For Mental Health and Psychosocial Support, Nada Alazhar has established the following hotlines through phone and WhatsApp to support your mental health needs at present time. This includes situations of distress for children and those who have encountered traumatic events in the fighting.
State
Languages
Tele
White Nile
Arabic / English /German/ Tygrinya
0906041768
Khartoum / Madni
Arabic/ English
0912950689
White Nile
Arabic / English
0918968777
River Nile / Khartoum
Arabic / English / Tygrinya
0124326076
Madni
Arabic / English
0916107124
North Darfur
Arabic / English
0911166887
Gazira/ Madani
Arabic /English
0112534675
 

If you, your family members, and/or any other refugee you know is at risk of being forcibly returned to a location where safety or liberty can be in danger, please contact UNHCR at the above-mentioned hotlines or approach UNHCR’s legal aid partner, Mutawinat Benevolent Company for Legal Aid through the following numbers.

Khartoum- Legal aid
0129246407
 
0116285025
 
0121291629
 
0911322709

Gezira State
0120011296

North Darfur
0912469496

East Darfur- Eddaein
0911134446

East Darfur- Elleit
0915547939

South Darfur- Nyala
0100099474

South Darfur- Alrodoum
0924134791

West Kordofan- Elfula
0910352490

West Kordofan- Elnohoud
0916287327

West Kordofan- Kharasan
0903034900

West Kordofan- Muglad
0123195217

North Kordofan- Elrahad
0912492965
 
North Kordofan- Um Rawaba
0913185774

South Kordofan- Abu Jubayha
0917993926

South Kordofan- Eldeleng
0123996178

South Kordofan- Kadugli
0927227879

Blue Nile
0906612165

White Nile- Kosti and West Camps
0906550306

White Nile- Jabalein and East Camps
0913537005

Kassala
0915290062

Kassala- New Halfa
0917339909

Kassala- Khashm El Girba
0911822327

Red Sea- Port Sudan
0918023439

Red Sea- Sawakin
0966672681

Gedaref
0913005535

Gedaref- Um Gulja
0122259163

Gedaref- Doka and Um Rakuba
0124468372

Gedaref- Gallabat
0913636584

Gedaref- Village 8 and Um Gargour
0915660787

Gedaref- Tunaydbah
0999123990

River Nile State
0119910733

North State
0911844223
 
📞 Please note that there are likely to be disruptions in connectivity in Sudan beyond our control. In case your call does not go through, please try again later.

UNHCR Sudan is not actively involved in exit procedures or evacuations from Sudan in several areas however in some areas such as Kassala, efforts are being made to assist voluntary return to the country of origin through IOM. While, UNHCR itself does not entertain and/or directly facilitate any request for voluntary repatriation to the countries of origin for now due to the prevailing situation other than through IOM
• If you are fleeing Sudan and are in need of information, we encourage you to visit the below sites.
o Egypt: https://help.unhcr.org/egypt/
o South Sudan: https://help.unhcr.org/southsudan/
o Libya: https://help.unhcr.org/libya/
o Ethiopia: https://drcs.unhcr-eth.org/ Helplines: +251 905012823/+251 965182861. 
o Frequently asked questions: https://help.unhcr.org/faq/
• Depending on your circumstances, you might decide to self-relocate to a safer location. We strongly advise that you take this decision only after gathering information on the safety of the route you will take and your intended destination.

ዕላማ ናይ’ዛ መጽሓፍ እዚ’ኣ፡ ኣብ ምጅማር ጉዕዞ ንዝርከቡ ንኣሽቱ
መንእሰያት ቅኑዕን ሓቀኛ ስእልን ብዛዕባ እቶም ሓደገኛታት ጉዕዞ ንምሕባር
እዩ። ኣብ’ዚ ትረኽብዎም ሓበሬታታት፡ ኣፍልጦ ዘለዎን ብገዛእ ርእስኹምን
ውሳኔታት ንኽትወስዱ ዝሕግዘኩም ክኸውን ተስፋ ንገብር።

If you have lost contact with a family member and need help to find them, you can contact the International Committee of the Red Cross (ICRC).
Families within Sudan who have lost contact with their loved ones over the past few days can call the ICRC’s Restoring Family Links hotline at 📞+249 900 907 832.

The hotline is available from Sunday to Thursday from 08:30 to 15:30 (Sudan local time).  

Please note that this number is only available for enquiries from within Sudan. If you are outside Sudan, please contact your country’s nearest ICRC or Red Cross Red Crescent office.