Leadership and Management Skills

8 Ways to Win Tomorrow


1- Go to bed early tonight
2- Eat a healthy breakfast
3- Listen to good podcast
4- Talk with a mentor/coach
5- Talk about ideas/goals rather than people and events
6- Practice/Workout and Stretch
7- Pray
8- Go to bed early’'

@wrestling mindset



https://t.me/leadershipandmanagementskills

Some Remote Leadership Language:


''How are you doing?
Is your family doing OK?
How are your students doing?
How can I support you?
I trust you and I’m not evaluating you during this time
I appreciate your connections and commitment to kids
* Let’s add more to the list!'' - Evan Robb



https://t.me/leadershipandmanagementskills

*LEADERS SUPPORT TO THE TEACHERS IS APPRECIATED*


''I love the administrators who are showing their teachers support, trust, and autonomy to do what they think is needed and best for their kids. In fact, thats how education should function all the time.''-Brad Johnson


https://t.me/leadershipandmanagementskills

Manager is angry

What should I do? My boss is angry with any initiatives higher than his.

Answer

On the face of it, there is not a lot you can do. He will have to answer to someone, we all do. Sometimes challenges make teams more constructive and productive. They literally rise to the challenge.

If he struggles with that, it is not your problem, it is for him to work through. But try to understand his position.

Perhaps his pride is wounded, or maybe the person proposing the initiatives doesn’t have a good working knowledge of the department and is actually making life unnecessarily difficult for you all. You can see how that would cause frustration and anger.

This is a matter of tact and diplomacy really. Try to build an understanding with him that together you can deal with whatever initiative is proposed and produce the best result for the company. You just have to work your way round it.

But you can align with him, open a dialogue when the next initiative is proposed to which he takes exception. Talk to him about it and let him know you will try to help. Be supportive to him if you can, or sympathetic if appropriate. Perhaps even suggest the initiative may have its merits, if it does, and your opinion is sought.

If the initiative does not have merits, you could suggest to him that he could improve on the initiative, and help him do that.

Or maybe the pair of you can come up with alternative ideas and propose them.

Good luck


Source: From my Tutor,
Pauline Hayes
tutor@managementskillscourses



https://t.me/leadershipandmanagementskills

Problems within the organisation



What are the main things to consider when handling staff problems in an organisation?

In determining the origin of a problem in an organisation what are the steps to follow?

Answer

This is a very broad question, with very little information for me to handle it professionally. It would be helpful to me when people submit queries if they can give me a little bit of background. I don’t need a huge amount, I appreciate most people want to protect their confidentiality and anonymity, but some context will help me answer your query.

For example, the answer to this question will be very different in these two situations; –

The organisation is a multinational conglomerate, very profitable, has offices around the world, and a professional HR department. There is an employment handbook, contracts, policies and procedures in place that are clearly accessible to anyone. The reader is a director, or a senior member of the HR department

The reader works in a roadside kiosk selling newspapers, cigarettes etc, and there are only 3 employees covering different shifts

Do you see my problem?

So, in dealing with a staff problem, the main things to consider are that you act within the law, and within stipulated company policies. In many countries there is employment law which states how such situations must be handled. We have readers in every country in the world, I don’t know what the situation is in every region. You should acquaint yourself with the pertinent laws and policies.

To address your first question, someone needs to talk to whoever is causing the problem, and give them feedback about their behaviour and its potential repercussions.

You should behave calmly and professionally at all times. Probably a good idea to have a colleague with you to bear witness, and maybe offer the staff member the same courtesy.

You may find this module useful

Dismissing an employee

Not that I am advocating dismissal, but the module discuses avoiding dismissal, disciplinary processes and other related matters such as performance management meetings.

I would always attempt to resolve problems by informal meetings, only escalating to a more formal process if you can’t come to a resolution informally. Be very careful to investigate allegations made by or against an employee independently before taking any action.

Regarding your second question, “determining the origin of a problem in an organisation”, again I need some context. But I would suggest that communication is the best tool you can use here. Go and talk to people, and ask questions, so you can get an understanding of the background. Then you will be able to draw your own conclusions.

From there you will have to use your initiative according to the nature of the problem''.



Source: From my Tutor,
Pauline Hayes
[email protected]

4/26/2018 at 4:27 PM



https://t.me/leadershipandmanagementskills

How to retain customers

I would like to ask a question. What measures or strategy can an organization use to retain customers in this competitive environment?

Answer

This is a great objective to have because it is one of the best ways to grow a company. Almost all businesses have some “churn “ -turnover of customers. It is well recognised now that it costs at least 5 times more to attract new customers than to retain existing ones.


The best way to retain customers is to ensure they get the best possible service and value from your company. A good maxim is “undercharge and overdeliver”.

You want your customers to have absolute trust in the product they buy from you. And to know that if something goes wrong you will do your utmost to put it right immediately.

It is a good idea to enable feedback from your customers in some format. The appropriate format will depend on the type and size of company. You can engage customers in conversation, allow them to fill in comment cards, take note of letters and phone calls, commission surveys, encourage emails.

Let them know that you want their feedback, suggestions, ideas. And in particular that you want to know if there is a problem, so that you can address it. Then use that feedback to make your product the best it can be.

It is also important to keep a close eye on your competition and be aware of what they are offering. Then don’t copy them, go one better if you can.

Try to “walk a mile in your customers shoes “. the best way to do this is to experience your own product as a customer, and to experience your competitors in the same way, then make an honest comparison. you want to be simply the best.



Source:

From.my Tutor,

Pauline Hayes
[email protected]

4/28/2018 at 4:24 PM


Nassoro Habib Msonde.


https://t.me/leadershipandmanagementskills

Do you Reconcile that:


''Loyal employees are not lemons. You do not squeeze the juice and throw them away'' - Peter Drucker




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https://www.amazon.com/Leading-Workforce-Future-Inspiring-Innovation-ebook/dp/B084T6F83P/


Its very important to have such kind of the book.


Admin

https://t.me/leadershipandmanagementskills

Love this quote by @JonGordon11! To me the difference between a good & great leader is that a great leader will lead by example, his/her actions will match his/her words. A great leader would never say “Do as I say” instead would say “Let’s go!”
#NotesToAYoungerMe #StarfishClub https://t.co/l3TsjInmXj

''Everyone you meet is fighting a battle you know nothing about. Be kind. Always''


The Best Leaders lead with Empathy and Kindness

Publishe on Apr 14, 2020
By Brigette Hyacinth


''I can never forget my first boss, Joseph. When I had a personal crisis the first thing he told me was, "Why aren't you out the door yet, I'll cover for you." He was concerned about my well-being. He genuinely cared about his employees. These are the bosses we remember.

The COVID-19 pandemic has led to sweeping changes and disruptions in nearly every aspect of our daily life. More than ever managers need to be considering the well-being of their employees. Remember these are not normal circumstances.

Your employees are operating in a crisis. They are:

1. Fearful, anxious and worried.

2. Kids are at home.

3. Running to the store for essential supplies.

4. Under lockdown - Social isolation.

5. Trying to be safe and secure for themselves and vulnerable family members.

6. Grieving- People they know may be succumbing to this virus and they can’t say their final goodbyes.

Empathy is always important, but it is particularly vital during a crisis. 

“To be kind is more important than to be right. Many times, what people need is not a brilliant mind that speaks but a special heart that listens.” ~F. Scott Fitzgerald 

You can show empathy and kindness by:

Frequently checking in with your employees. In this time of physical distancing people want to feel connected. Take the time to listen. Empathy and listening go hand in hand.

Being understanding. Don't be quick to criticize others without making the effort to understand how their situation is impacting their choices. Try to remember that everyone copes differently. 

Offering support. "What can I do to help?" Be genuine and follow through.

Showing that you care. If someone has a sick family member, be empathetic.

Being considerate. People still want to feel appreciated. If they mention they are out of something. Why not order it through online delivery and send it over?

You may be a manager but above all, you are a human being. It is important to remember that we are in this together—think of others, reach out however you can, and remember to offer help even to those who may seem to be coping well. Be flexible and compassionate. In this COVID-19 pandemic we don’t need numbers-driven but human-centred leadership. We need leaders with a heart for people.


About the Speaker

Brigette Hyacinth: Author of leading the workforce of the future. Keynote Speaker




https://t.me/leadershipandmanagementskills

Why You Need An Emergency Fund and How To Start One Today

By Michelle Schroeder - Gardener

https://t.me/leadershipandmanagementskills


''Hello!

Do you have an emergency fund? What would you do if you lost your job? If your car broke down? If you had an unexpected medical expense? How would you afford your bills?

Those are hard questions to think about, especially if you aren’t prepared financially. But, thinking about how you would handle those situations is exactly why today’s post about emergency funds is so important.

See, an emergency fund is something I believe everyone should have. However, many people skip this important part of managing their finances.

Without an emergency fund, you may take on debt, add to your debt, not be able to afford basic living expenses, and more. It can be very scary to live without some emergency savings.

But, don't fret!

If you’re just starting to build your emergency fund, it’s easy to feel like you’re never going to have the recommended emergency fund amount.

Please don’t feel like you are being defeated.

Everyone has to start somewhere. $100 in your emergency fund this month will grow, and soon you will have saved $500, then $1,000. Then, once you have that saved, you can continue to add to it.

Most people find that starting is the hardest part, but that it grows faster once they start saving more and more. I think that’s because you see your progress, and do everything possible to keep money saved.

In today's blog post, I answer questions such as:

What is an emergency fund?

Should you have an emergency fund if you are in debt?

How much should be in an emergency fund?

Where should you keep your emergency fund?

Should I keep my emergency fund in a separate account?

Can’t I just use my credit card as my emergency fund?

How can I save enough money for my emergency fund?

Please head to Why You Need An Emergency Fund and How To Start One Today to read the full blog post. If you'd like to read this later, please save it to Pinterest.

Thanks!''

Michelle from Making Sense of Cents