REVISION PAC PTD 2020

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https://youtu.be/c3IghVdSxZM

Need synonyms for like?

'Like' is another very common word right? Especially during public speaking, we use it very often to link one word with another word. Hence, we should find some words below to replace the boring 'like'.


1. To enjoy, be pleased by (ex : “I'm still hungry, and I'd like more food if possible.”)

-enjoy
-love
-appreciate
-embrace
-appealing

2. To feel about or regard something (ex : “How would you like it if it happened to you?”)

-feel about
-regard
-consider
-view
-look at
-relate to
-see
-think about
-acknowledge
-address
-come to terms with
-cope with
-deal with
-manage
-ponder
-reflect on
-notice
-recognise
-refer to

3. To wish or desire for (ex :“You can do whatever you like when you're on vacation.”)

-choose
-decide on
-favour
-prefer
-designate
-feel
-love
-select
-determine
-go for
-option for
-pick

4. Having the same characteristics or qualities as (ex : “Your dining table is like the one I have at home.”)

-similar to
-resembling
-akin to
-identical
-the same as
-approximating

5. Such as one might expect from (ex : “It's just like them to be late, as usual.”)

-typical of
-in character with
-predictable of
-common of
-expected of

6. For example (ex : “There are many cities in Canada you should visit like Toronto, Vancouver, Montreal, and Quebec.”)

-for example
-for instance
-such as
-in particular

7. As though, or as if (ex : “I was hungover and felt like someone was pounding on my head with a brick.”)

-as if
-just as if
-just as
-in such a way that

8. For example

-for example
-for instance
-to give an example
-to give an instance

9. (informal) Almost to the same level, amount or degree (ex : “The next gas station is like fifty miles from here.”)

-approximately
-about
-around
-more or less
-roughly
-almost
-plus or minus
-close to
-generally

Need synonyms for so?

'So' is very common word right? Sometimes we didn't realize we use it a lot when speaking. Therefore here is some words we can use instead of the boring 'so'.


1. To a great extent

-very
-extremely
-particularly
-really
-completely
-absolutely

2. Due to this or that reason

-therefore
-thus
-hence
-consequently
-then
-accordingly
-as a consequence
-as a result

3. In a similar way

-alike
-also
-correspondingly
-likewise
-similarly
-in the same way
-comparatively
-then as well
-in the same manner
-as well
-thus
-in accordance
-the same way

4. (informal) Definitely, without a doubt

-certainly
-clearly
-definitely
-doubtless
-hands down
-surely
-truly
-absolutely
-without fail

5. In a particular manner

-thus
-in this way
-to this extent
-as follows
-in that way

6. Used in comparisons

-to the same extent
-as equally
-equivalently
-identically
-proportionately

7. Used to indicate the introduction or change of subject (ex : “So, do you like ... stuff?”)

-anyway
-by the way
-anyhow

8. Used in speech to fill gaps

-well
-I mean
-look
-you know
-you know what I mean
-you know what I'm saying

Assalamualaikum and good morning guys. Its day 3 of PAC already. Stay positive!

Customer always right. What is your opinion?

It is often said that customer is always right? The slogan is a main mentality with most of the people. In most cases, we acknowledge that businesses or sellers rely on the customers to make sales. Needless to say, without customers, business cannot sell products. In my view, I strongly believe that customer is not always right.

Logically, customer is not always in the right place. In, business, it is a very common to receive complaints from customer. Most of the time it is because of employee’s mistake. However, sometimes the customer is just not reasonable. A good employer should know how to captive the situation well. Some employer just simply put the blame on their staff just make the customer satisfy so that they do not lost customers. On the contrary, a high-minded and ethical employer shall come out with the most righteous decision that benefit both the employee and also the customer without squarely favouring one over another.

As far as I am concerned, the slogan customer is always right is widely used in business to enhance customer satisfaction. That is why customer care is paramount for every business. A happy customer shall not make a complaint. Although customer is not always right, under some circumstances customer has their rights. When a customer is treated with honesty and clarity, automatically they shall meet their expectations and standards. On top of that, there will be no such argument that customer is always right.

Nevertheless, the customer may not always right, but as an upstanding business, to avoid the temptation to make them feel wrong is a must. A high quality business shall train an employee with integrity and purity to earn the customer respect and satisfaction from their product or service. The employee should be exposed to all the knowledges and skills in handling customer as it is better to try to keep a bad thing from happening than to fix it once it has happened.

Taking everything into account, a business and customer both have rights and responsibilities. While a business treat customers with respect, a customer shall not trying to take unfair advantages to be dishonest or direspectful and vice versa. To put it another way, business and customer shall both forget about being right, and concentrate to remove any barriers and weaknesses for more businesses to grow and sustain.

#Essay #WritingTips

#Essay #WritingTips

REVISION PAC PTD 2020 pinned «(Perkongsian Puan Fatma Omar) 1.Esei BM BI BM) -Jgn jawab macam spm( jawab macam sebagai seorang pegawai ptd) -point kena nmpk bijak -kaitkan isu semasa BI) -kena byk baca berita,suratkhabar -kena tahu isu semasa -jgn hentam keromo -anggap kenapa mereka…»

Assalamualaikum and good morning all. So the first day of PAC has been done. I am sure there was a lot of information given by our friends yesterday. For today candidates, all best wishes and Du'a for you guys. For upcoming candidates, lets keep going on studying and improving ourself 😉

From the video, I found some add on useful tips for group discussion too:

1. If you suddenly lost the words:

- Where was I?
- So, what was I saying?
- What's the word in English again?

2. If you make mistakes and wants to do clarifications:

- Let me rephrase that.
- Actually, what I mean to say is
- To clarify, I wanted to say that

3. If you want to add something:

- Let me just add one more thing .....
- I'd like to add something to a point we discussed earlier.
- Let me return to an earlier point briefly.

https://youtu.be/fzIxD1jXn44

So we have looked into tips on how to speak, but how do we organize our speech? Check this video out guys 😉

1. How to introduce yourself?

Formal introduction
- Good morning everyone. For those who don't know me, my name is ...............
- Hello everybody. Before I begin, let me introduce myself. I'm .........

Informal introduction
Hello everyone! So I'll introduce myself first: I'm ..............

2. How to introduce your topic?

- I am going to be talking about ................
- I'd like to talk to you about ....................

3. How to present your idea?

- I'll begin by.......... and then................... Finally ............................
- First of all, ................ I'll continue by................ To finish ...............

4. How to make a strong start?

- Interesting facts or statistics
- Short stories

5. How to move from one point to the next?

- Next, I'd like to talk about
- Let's move on and discuss
- At this point, I'd like to turn to

6. How to add detail to a point?

- Let me go into some more detail about
- Let's examine......in more depth.
- I'd like to elaborate on

7. How to make a conclusion?

- To wrap up
- Let's review the key points from this session.
- So, you've heard what I have to say. What conclusions can you take away from this?

https://youtu.be/KVilJUulnjQ

She so calm and cool 😅
An awesome example for public speaking.
You all should watch this.

https://youtu.be/KLylS0Tbr20

Some tips on how to outline our speech.

1. Attention grabber

Story : A story that connects to your speech topic and is engaging.

Interesting fact : An intriguing fact about your topic.

Q/A : Ask your listeners questions related to your topic.


2. Introduction


General details : Give basic information about the topic.

3 main points : State the three main points of your speech.

State your opinion : You can give your main point on the topic.


3. The body

3 details : Choose 3 details about the topic and explain each of them.

3 reasons : Give 3 reasons for your opinion and explain them in detail.

3 examples : Give 3 examples to support your opinion/topic.


4. Conclusion

Restate : State your points again.

Summarize : Summarize your opinion one more time.

Final point : Make a final point to emphasize your opinion.

https://youtu.be/kvv5jrD0CeM

Suddenly stuck or lost in a group discussion? Its happen almost everytime right? Here some useful tips! Check it out! (Tengok video juga ya, very useful)

1. When someone is asking question and you don't have an idea to answer, buy yourself some time by saying these:

- Great question, let me think about that a moment.

- I never thought about that, let me think for a second.

2. Answer a question with a question :

- I am not sure, let me think about it. But, what about you? What do you think? (while thinking for an answer and find the word that you need)

3. When you get stuck while you're speaking :

- Oh my, I totally lost what I want to say. I am so sorry. Give me a moment to think about it.

- Um my brain just froze, I lost what I want to say.

- I can't find the word that I want to use, maybe you can help me if I explain it.

- I lost the word, its just on the tip on my tounge. (interesting one)

- Ouh. I am sorry, I forget what I want to say. Hopefully it come back to me in a moment.

4. If the words doesn't coming back in your mind, just forget what you want to say and instead of it you can say :

- You know, its not coming back to me. Lets just continue to next speaker.

- I just can't remember what I want to say, maybe it will come back to me and I can talk about it later but does anyone else have something to say?

- Its not coming back to me, lets move on. Lets change the topic.

https://youtu.be/cegkZKh-dkA

1. Certainly = Okay
2. Modify = Change
3. Complication = Problem
4. Sensational = Awesome
5. Elaborate = Explain
6. Leverage = Advantage
7. Ramifications = Consequences / Results
8. Perplexing = Confusing
9. Straightforward = Easy
10. Such as/ For instance = Like

https://youtu.be/962eYqe--Yc

1.Take his spirit, confidence, and audacity.
2.Be fluid and malleable.
3.Rock with the situation.
4.Tell a story with a point.

https://youtu.be/8Cdw6I3Q5DU