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Appointment Notification by SMS and E-mail

🔗 https://refugeemalaysia.org/appointment_notification_by_sms_and_email

Please be informed that for registration appointments, you will receive an SMS and/or e-mail containing your appointment date and time.

If you have included an e-mail address in your Refugee Malaysia website application, you will receive an SMS and e-mail of your appointment.

If you have not included an e-mail address, you will only receive an SMS of your appointment.

Please ensure that you check your SMS and e-mail regularly.

Not True: Walk-in for Registration

https://refugeemalaysia.org/not_true_walk_in_for_registration/

We have been notified of a recent TikTok video spreading false information that UNHCR is providing UNHCR cards and registration appointments for married couples who walk into UNHCR. The video also encourages individuals to come to UNHCR for walk-in appointments and UNHCR card.

All information shared in this video is FALSE.

Please remind your friends and family:
❌ DO NOT believe the information shared in the video
❌ DO NOT share this video to other people
❌ DO NOT come to UNHCR if you do not have an appointment

For information on registration, please visit Registering with UNHCR.

Kind reminder to those making calls to Registration

1. Please prepare the website reference number BEFORE calling
2. This number is only for those who have applied for registration BEFORE 1 January 2023
3. Please call between 2PM and 4PM, not earlier, not later. The phone is operational only in these hours.
4. If you cannot get an appointment, try again the next day
5. In addition to the hotline, UNHCR continues to give appointments by SMS and e-mail based on website application, and based on criteria and procedures explained in the Refugee Malaysia website. This is not the only opportunity to get an appointment.

Did you apply for new registration BEFORE 1 January 2023?

If you have applied for new registration before 1 January 2023, and
have not received an appointment yet, please call 017-6143810 between 2 pm and 4 pm, on Monday, Tuesday, Wednesday, Thursday and Friday.

Please prepare your Refugee Malaysia webpage application reference number.

The phone will be attended by English or Malay speaker only. Please make sure you have someone to help you with communication, if you don’t speak these languages.

This line is for registration appointments only, and your cooperation
is appreciated to allow other applicants to be attended, as well.

Please note that if you applied for registration after 1 January 2023, or don’t have your Refugee Malaysia webpage application number, you cannot get an appointment through this line.

For general information on registering with UNHCR please see: Registering with UNHCR - Refugee Malaysia. Kindly refrain from calling the hotline outside these hours.

https://refugeemalaysia.org/ar/support/resettlement/

Beware of Scam: Resettlement to the Netherlands for Afghan Nationals

🔗 https://refugeemalaysia.org/be_aware-scam_resettlement_netherlands_afghan_nationals

UNHCR has received reports of a scam targeting Afghan nationals. Through emails, the individual claims that the UNHCR and US Forces Afghanistan (USFORA) are assisting 50 applicants to resettle to the Netherlands via a Special Humanitarian Visa.

This is a scam. These individuals are not connected to UNHCR and have no authority or ability to resettle anyone. Do not share your personal information with them or pay them any money.

With the latest announcement on the United States Refugee Admissions Program (USRAP), beware of individuals taking advantage of the situation. If you come across suspicious messages or individuals claiming to be able to provide resettlement for a fee or for any other services, report this to:

- The police at the nearest police station or the CCID Scam Response Centre at 03-26101559 or 03-26101599 (8am – 8pm)
- UNHCR at www.refugeemalaysia.org/contact

All UNHCR services are free. Be careful of individuals claiming to be able to help you obtain resettlement or any other UNHCR processes in exchange for money or other services.

Your UNHCR card will not be cancelled and your case will not be delayed or closed if you report suspicious activities to UNHCR.

For more information on UNHCR’s processes and assistance, please refer to the Refugee Malaysia website.

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