Hiring L1 and L2 Network Engineers across India.
interested candidates reach out at
[email protected]Smart Hands Resources (L1)
Qualification & Certifications Graduate OR 3 Years Diploma in Electronics & Communication or Computer Engg. 1-2 years of experience. Understanding of ITIL Best Practices. Good domain knowledge and technical orientation.
Smart Hands Resources (L2)
Qualification & Certifications Graduate OR 3 Years Diploma in Electronics & Communication or Computer Engg. 3-4 years of experience. ITIL Ver 3/4 trained. Certification added advantage. Excellent domain knowledge and technical orientation.
Soft Skills: Customer Service and Problem-Solving attitude. Good communications skills in English and local Language. Should be able to deliver on tight timelines.
1.Incident & SR Management through CRM tool.(Service Now)
2. End User Experience Management. (Interact, meet and greet professionally along with speedy resolution to their issues and requirements)
3. Executive Support & Experience Management. (Interact, meet and greet professionally along with speedy resolution to their issues and requirement and leave lasting positive impressions about IT)
4. Onboarding Support. (WOW experience for new onboarding users about IT. Day 1 asset issuance and readiness)
5. End Point Readiness. (Imaging, Media Sanitization (Kill Disk, Blanco etc.), Reimaging, QC, Labelling)
6. IMAC Support. (Laptops, CBs, MacBook's, Desktops, and related peripherals, Print and Scan devices)
7. End Point Support. (Remote and Deskside) (First Level H/W & OS & Application Support). (Laptops, CBs, Macbooks, Desktops and related peripherals, Print and Scan devices; Windows & Mac OS; Standard Applications)
8. End Point Redeployment. (Part Replacement, Unit Replacement, Media Sanitization, QC and reimaging if needed)
9. Vendor Partner Liasoning. (Warranty Coordination & Escalation with OEMs or partners)
10. DC and Telecom Activities Support. (H&F support in incidents, SRs, Changes and new Infra projects)
11. Support New Transitions and Infra Projects where Hands & Feet support is needed.
12. Scheduled Activities. (Training Rooms checks, VC Rooms Checks, DC Hygiene Activities, others)
13. IT Asset Management Support. (Manage IT Asset Lifecycle) (HAM Pro) (Receive, Stack, Record, Issue, Manage Returns, Re-Deploy, Dispose/Donate, maintain correct state and sub states in HAM Pro tool)
14. Metrics and SLA's criticality awareness and able to track them at high level.