Responsibilities of the Candidate:
Provide technical support to internal and external customers via phone, email, and chat.
Troubleshoot and resolve a wide range of technical issues, including hardware, software, and network problems.
Escalate complex issues to the appropriate team or individual.
Document all support interactions and resolutions.
Maintain accurate records of all support tickets and activities.
Stay up-to-date on the latest technologies and trends in the IT industry.
Participate in training and development opportunities to enhance technical skills.
Adhere to all company policies and procedures.
Requirements:
High school diploma or equivalent.
2+ years of experience in a technical support role.
Strong understanding of computer hardware and software.
Excellent troubleshooting and problem-solving skills.
Ability to work independently and as part of a team.
Strong communication and interpersonal skills.
Proficient in Microsoft Office Suite.
Experience with remote desktop software.
Ability to work flexible hours, including weekends and holidays.
Benefits:
Competitive salary and benefits package.
Opportunity to work from home.
Comprehensive training and development program.
Career advancement opportunities.
Positive and supportive work environment.
Additional Information:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We are a fast-growing company with a strong commitment to customer satisfaction.
We offer a challenging and rewarding work environment.
Apply on upstop - https://unstop.com/o/vu6VYHz?lb=Nz0w2HK9&utm_medium=Share&utm_source=shortUrl